Technologies
Cabinet Tremblay & Associés · Droit & Services juridiques
Cabinet Tremblay
AI client FAQ agent for a law firm. Result: -60% support tickets.
Context
Tremblay & Associés receives dozens of similar client questions every week: deed timelines, required documents, notary fees. These questions took precious time from notaries and assistants.
The challenge
Reduce repetitive question load without sacrificing the quality and legal accuracy of responses. The legal sector demands rigor — a generic chatbot was out of the question.
Our solution
We built a RAG-based AI agent trained on the firm's legal documentation and frequent questions. The agent responds on the website and via WhatsApp Business, with automatic escalation to a notary if the question exceeds its scope.
What we delivered
- AI agent with legal knowledge base
- Website integration
- WhatsApp Business integration
- Notary escalation system
- Analytics dashboard
What this project changed
The volume of repetitive support requests dropped by 60%. The agent answers common questions 24/7 — including weekends and holidays. Measured client satisfaction improved by 40%. Notaries and assistants now focus on complex, high-value files.
What if we talked?
30 minutes, in English or French, free, no strings attached. We listen to your project and give you an honest assessment.